D-Link DIR-825 1200Mbps Dual Band Wi-Fi Router | Fast & Reliable Speeds | 2.4 GHz up to 300Mbps & 5 GHz up to 867Mbps | Gigabit Ethernet Ports |…

The WiFi router initially functioned adequately; however, it exhibited some issues when operating on the 5GHz frequency band. Specifically, when two devices were simultaneously connected and engaged in VoIP calls, the calls would frequently disconnect during browsing activities on both devices. This behavior was observed even with just two devices in use, which is concerning considering potential future expansion of the network.

Upon experiencing these difficulties, I promptly initiated a request for a replacement. However, my request was abruptly canceled the following day without prior notice or explanation.

To address this matter, I reached out to Amazon’s customer service department, whereupon they facilitated a return request. Unfortunately, this return request also disappeared mysteriously the subsequent day.

Determined to resolve the issue, I once again liaised with the customer service team. As a result, they escalated the problem to their internal investigation team, who subsequently requested that I reestablish contact on a specific date. Upon doing so, I received disappointing news: the return process had been terminated, and I was advised to continue using the product despite its defective state.

This experience left me deeply frustrated with the perceived lack of customer support and the handling of my case by Amazon.

Frequently disconnect from the internet. Happens more than 10 times a day.

The product is undoubtedly good.
I bought this after a lot of research. This is a mid-range router with high-end features at an affordable price. No other router came close to the features of this product at this price.
D-Link is a Taiwanese brand. The first item I bought was defective and had to be replaced. The replacement has so far met my expectations.

1. First delivery:
The first item was actually a router which must have been returned by someone using ACTFIBERNET. After receiving I ran the setup and set it up as an access point (to use it as secondary router). It was a D-Link router alright and it worked well but I was unable to see the transmission torrent client (tr-069), the DLNA server, or the UPNP server. So I reset the router but the wifi network names got automatically set to ACTFIBERNET. D-Link must have supplied the router to ACTFIBERNET for usage in their broadband connections, and for this must have overridden certain aspects of the firmware (firmware version 3.0.6) like disabling torrent etc. After resetting I could not login (as the password must have been set for ACT technicians) so I ordered a replacement.

2. Second delivery (replacement router)
The second time while setting up the router I mistakenly set it to router mode (not access point mode) and then chose to configured it manually (instead by the wizard). This time I was able to see the transmission torrent client, DLNA and UPNP servers. Everything works amazingly now and I am happy with the purchase. I even reset the product to check if it is not a repackaged product and it still worked with all features.

Speed and coverage:
I checked the speed of the router and it was well above my expectations. I have a 225 Mbps connection and the speed on 5 GHz network was above 220. On the 2.4 GHz network it was close to 70 Mbps. The 5 GHz band is supposed to be short range and is ideal for high bandwidth usage like TV. In my case the 2.4 GHz network was available with above 50% strength upto 30 feet radius including walls. The 5 GHz network was available with more than 50 % strength upto 15 feet radius. The network did not fluctuate and the router didn’t reset automatically.

The reason for high speeds is that this router’s WAN and LAN ports are gigabit ports. In many other alternative products like Netgear and TP-link the WAN ports are high speed ports (not gigabit) which curtail bandwidth.

The impressive thing about this product was that its DLNA/FTP/torrent clients work flawlessly. Using the DLNA server any DLNA compatible TV can run content from USB storage connected to the router. The mobile app (android) also works well.

The setting up of this router can be a pain. But when you get it to work it is a great product. Also I find it truly insulting to the engineers who created this product that some ignorant salespeople of Dlink/seller had repackaged a returned product and sold it. It just damages the reputation and hard work of the product creators.

I am still giving this router full marks because as a product it works well. The issues with shipping and repackaging should not really affect this product’s rating.

1. Easy installation
2. Superb performance, I have a 300Mbps connection and I get the same speed on WiFi that I get on the wired connection.